COOKIE POLICY

At ZeriMar Laboratoire, a platform legally operated by the company ZERIMAR S.A.R.L. AU (hereinafter referred to as the "Company"), we use cookies and similar tracking technologies to optimize the browsing experience, ensure technical security and analyse the performance of our website and the Plantynia application.

Below, we transparently explain what cookies are, the types of cookies used on our platforms, their specific purposes and the mechanisms available to Users to manage or disable them.

1. What Are Cookies and Similar Technologies?

Cookies are small text files that web servers store on or download to the User's device (computer, mobile phone or tablet) when accessing certain internet pages. These technologies allow the website to recognize the User's device, remember browsing preferences, collect analytical data about user behaviour and identify technical performance issues in order to improve overall usability.

2. Types of Cookies We Use

Our web platforms and the Plantynia application use the following categories of cookies, classified according to their origin and technical purpose:

Technical and strictly necessary cookies: These are essential cookies that enable smooth browsing, secure access to restricted members-only areas, the proper operation of the shopping cart and the processing of payments through external payment gateways. Since they are essential for the operation of the website (hosted on Wix.com's infrastructure), technical consent is not required for their installation.
Analytics and performance cookies: These are analytical tools that collect aggregated and anonymous statistical information about how users interact with the web portal. They record parameters such as the volume of visits, the most frequently visited internal pages, time spent on the website and technical bounce rates.
Third-party and service tracking cookies: These are linked to external services integrated into the platform, specifically the technical cookies used by OneSignal (intended for managing and identifying devices for the delivery of plant health push notifications) and those used by authorized payment processors (intended for financial fraud prevention and control).

3. Purposes of Cookie Processing

The automated collection of information through these files is carried out for the following legitimate purposes:

Monitoring the IT performance and stability of the Company's web servers.
Statistically studying and analysing browsing behaviour in order to improve the agronomic and diagnostic tools available through Plantynia.
Identifying loading errors or server outages and immediately implementing the necessary IT security corrections.

4. Cookie Management, Control and Deactivation

Users have the full right to configure, block or delete cookies installed on their devices at any time. This can be done through the privacy settings panels of their respective internet browsers:

Google Chrome: Settings > Privacy and security > Cookies and other site data.
Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data.
Apple Safari: Preferences > Privacy > Block all cookies.
Microsoft Edge: Settings > Cookies and site permissions.

Technical note: If the User decides to strictly block or delete all cookies from the website, certain operational functions of the personal account area, access to virtual course classrooms or automated processes involving payment gateways may not work correctly.

5. Retention Periods and Duration

The lifespan of our cookies is temporally limited according to their technical nature:

Session cookies: These are temporary cookies; they are automatically deleted and cleared from the original device as soon as the User closes their internet browser.
Persistent cookies: These remain stored in the device's local storage for a predetermined period of time according to their technical purpose, or until the User manually deletes them through their browser history.

6. Policy Updates and Amendments

The Company reserves the right to update, amend or reformulate the terms of this Cookie Policy in order to adapt it to new national legislative guidelines or to the audit requirements of international payment processors. We strongly recommend reviewing this document periodically.

7. Official Contact Details

To resolve any questions or make any legal enquiries regarding the operation of our tracking technologies and cookies, you may contact the administration department directly through the following channels:

Main email address: info@plantynia.com
Laboratory technical email address: zerimarlaboratoire@gmail.com
Support telephone number: +212 808665650
Registered office of the company: ZERIMAR S.A.R.L. AU, 116, Avenue Imam Mouslim, 2nd Floor, Tangier, Morocco.