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PRIVACY POLICY

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At ZeriMar Laboratoire, a platform legally operated by the company ZERIMAR S.A.R.L. AU (hereinafter referred to as the "Company"), we are firmly committed to protecting the privacy and security of our users' personal data.

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This Privacy Policy transparently explains how we collect, use, store and protect personal information provided through our global platform, which includes our website, the Plantynia application, its associated payment gateways, and the use of third-party technologies (such as OneSignal for sending push notifications).

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1. Data We Collect

A. Personal data provided directly by the user:

  • First and last name.

  • Email address.

  • Login password (encrypted and stored under strictly secure conditions).

  • Date of birth.

  • Geographical location (if voluntarily provided by the user).

  • Contact telephone number.

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This data is collected primarily during the registration process for the Plantynia application, when purchasing consultancy services or digital guides, and through the various contact forms available on our website.

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B. Technical data collected automatically:

  • IP address.

  • Approximate or precise location (depending on the permissions granted in your device settings).

  • Activity logs (login time, logout time and internal pages visited).

  • Technical information about the device (device type, model and operating system).

 

This data is collected through the use of cookies on our web portal and through the technical identifier associated with the OneSignal push notification service.

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2. Purposes of Data Processing

We process the information collected exclusively for the following legitimate purposes:

  • Managing user registration, legal invoicing and secure access to the Plantynia application and its tools.

  • Sending relevant push notifications and personalized plant health alerts through OneSignal.

  • Managing and sending newsletters, service updates and commercial communications (subject to prior consent).

  • Issuing training or technical assistance certificates, where applicable.

  • Conducting internal statistical analyses aimed at improving the performance and technical user experience of our platforms.

 

3. Use of Third-Party Services (OneSignal and Payment Processors)

To ensure the proper technical operation of the platform, we work with specialized service providers:

  • OneSignal: We use this tool to technically deliver notifications to your device. OneSignal may collect unique identifiers and location data in accordance with its own Privacy Policy. Users may disable this notification channel at any time through their device's system settings.

  • Payment Gateways: Financial transactions and fraud verification are processed externally and securely through our authorized partner (Paymentwall). The Company does not store credit or debit card information on its own servers.

 

4. Sharing Data with Third Parties

We guarantee that we do not sell, rent or transfer your personal data to third parties for advertising or commercial purposes unrelated to our business activities. Data transfers are strictly limited to the essential service providers listed in the previous section, under strict technical confidentiality conditions.

 

5. User Rights and Withdrawal of Consent

Users have the full right to access, rectify, restrict the processing of or permanently delete their personal data, as well as to object to its processing or cancel their user account at any time.

  • Unsubscribing from communications and newsletters: Any user who wishes to stop receiving our newsletters or remove their email address from our commercial mailing list may do so immediately by completing the official form available at the following address: https://www.zerimarlaboratoire.com/en/suppression-contact

  • Complete account deletion: To request the complete deletion of their user account and associated technical data, users may submit their request directly through the same support link.

 

6. Information Security and Storage

All personal information collected is stored on secure servers supported by Wix.com's technological infrastructure, implementing firewalls, data encryption and access restriction protocols to prevent loss, alteration or unauthorized access.

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Data will only be retained for the period strictly necessary to fulfil the purposes described in this policy, or until the user formally exercises their right to erasure.

 

7. Use of Cookies

Our web portals use technical and analytical cookies to optimize navigation and measure website performance. Users retain the ability to configure, block or delete cookies directly through the privacy settings of their internet browser.

 

8. Contact Details and Exercise of Rights

For any legal questions concerning this Privacy Policy or to formally exercise your legal rights of access and deletion, you may contact the relevant department of the Company through the following unified communication channels:

Registered business address of the operator: ZERIMAR S.A.R.L. AU, 116, Avenue Imam Mouslim, 2nd Floor, Tangier, Morocco.

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