GENERAL TERMS AND CONDITIONS OF USE

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Welcome to Plantynia, a digital platform specializing in plant health, agriculture, training and technical advice.

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Plantynia is a commercial brand and digital platform managed and operated by ZERIMAR S.A.R.L. AU, hereinafter referred to as “the Company”.

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ZERIMAR S.A.R.L. AU is the legal entity responsible for the commercial activity carried out through Plantynia and for managing financial transactions, invoicing and the provision of the services offered on the platform.

 

By accessing, browsing, registering on or using our website, application or any of our services, you (hereinafter referred to as “the User”) accept these General Terms and Conditions. If you do not agree with any of their provisions, you must refrain from using the services subject to these terms.

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1. Services offered

Through the Plantynia commercial brand, the Company provides a digital platform offering the following solutions and services:

• Online consultancy and technical advice: specialized services in plant health, diagnosis of plant health problems and agronomic guidance.

• Online training courses: training programmes related to agriculture, plant health, pests, diseases and other technical subjects.

• Digital products: guides, manuals, technical protocols, specialized documents, spreadsheets, images and other downloadable materials.

• Subscription plans: monthly or annual access to exclusive content, additional features and advanced tools.

• Digital tools: online plant health diagnosis, pest and disease identification, digital field notebook, dynamic pest maps, plant protection product calculators and other agricultural utilities.

• Information and technical resources: crop information sheets, pest and disease information sheets, agricultural calendars, treatment information and other specialized content.

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The availability of each service, tool or product may vary depending on the platform's features and the access options offered.

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2. Registration requirements and user accounts

Access to certain Plantynia features, online courses, paid services, personal areas and advanced tools requires the prior creation of a user account.

• The User undertakes to provide truthful, accurate and up-to-date information during the registration process.

• User accounts are personal and non-transferable. The User is responsible for maintaining the confidentiality of their login credentials and for any activity carried out through their account.

• The User must notify the Company of any unauthorized use of their account.

• Access to and use of the services shall be subject to the legal restrictions applicable in the User's country of residence.

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The Company reserves the right to suspend or cancel accounts if it detects fraudulent, abusive or otherwise unauthorized use contrary to these terms and conditions.

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3. Financial terms, payments and invoicing

The commercial management, financial transactions and invoicing of products and services offered through Plantynia are the responsibility of ZERIMAR S.A.R.L. AU, the company responsible for the platform's commercial activities.

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Payments may be made through the payment gateways and methods enabled at any given time, including external payment processing providers.

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By making a purchase, the User agrees to have the transaction processed through the selected payment provider. The charge may appear under the legal name of the company or the Plantynia commercial brand, depending on the payment processing system used.

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Prices, currencies, payment methods and specific terms for each product or service will be displayed before the purchase is confirmed.

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The Company will issue the corresponding invoices in accordance with the applicable tax regulations.

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4. Cancellation and refund policy

The conditions for cancellation, returns and refunds depend on the nature of the product or service purchased.

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As Plantynia primarily markets digital products and services, certain purchases may involve immediate access to or delivery of electronic content.

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The specific conditions are set out in our Refund and Returns Policy, which forms part of the platform's commercial terms.

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In all cases, the provisions of that policy shall be applied in compliance with any mandatory consumer rights that may be legally applicable.

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The Company shall not restrict any return, claim or refund rights to which the User is legally entitled.

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5. Intellectual and industrial property

All content, materials and elements available on Plantynia, including, but not limited to, texts, images, photographs, illustrations, software code, calculation algorithms, pest and disease databases, guides, manuals, technical documents, logos, interfaces, multimedia materials and training content, are protected by the applicable intellectual and industrial property laws.

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These elements are owned by ZERIMAR S.A.R.L. AU or are used under the appropriate licences and authorizations.

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Their reproduction, distribution, public communication, transformation, commercialization, resale or exploitation, in whole or in part, without the Company's prior express written authorization is prohibited, except in cases permitted by applicable law.

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The purchase of a digital product or the subscription to a service does not entail the transfer of intellectual property rights over the purchased content.

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6. Third-party links, advertising and commercial affiliation

Plantynia may include links to third-party websites, tools and resources for informational or commercial purposes.

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The platform may also include advertising managed by external networks, such as Google AdSense, and commercial affiliate links, for example, Amazon affiliate programmes.

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When the User accesses external platforms, the terms of use, privacy policies and commercial activities carried out on those websites shall be subject to the terms and conditions of their respective operators.

 

The Company does not control the content or activities carried out on external platforms and accepts no responsibility for actions beyond its control, without prejudice to any responsibilities legally incumbent upon it.

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7. Service availability and limitation of technical liability

The Company makes reasonable efforts to keep Plantynia operational, accessible and up to date.

However, certain services may experience temporary interruptions due to maintenance work, updates, technical incidents, failures by external providers or circumstances beyond the Company's control.

The Company does not guarantee the uninterrupted availability of all services or the complete absence of technical errors.

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The limitations of liability established in this clause shall apply only to the extent permitted by applicable law and shall not exclude any responsibilities legally incumbent upon the Company.

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8. Use of digital tools and agronomic disclaimer

The User undertakes to use Plantynia's tools, content and services responsibly and in accordance with applicable law. In particular, the following conditions apply:

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Use of plant protection products:

The Company shall not be responsible for the purchase, handling, dosage or incorrect application by the User of plant protection products, fertilizers or other substances.

The User must always comply with the manufacturer's official instructions, the authorization conditions applicable to the products and the regulations in force in their territory.

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Indicative nature of technical information:

The information provided through Plantynia's digital tools, automated diagnoses, agronomic calculators, technical sheets and informational content is intended for guidance and technical support purposes only.

The results obtained do not replace a professional assessment where necessary, nor do they replace legal provisions, official recommendations or manufacturers' instructions for use.

The User is responsible for verifying the suitability of any recommendation in relation to the specific conditions of their crop, agricultural operation and territory.

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Use of content:

Copying, reproducing, distributing or reselling Plantynia's digital products and training materials without the Company's express authorization is prohibited.

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9. Prohibition of automated data extraction and unauthorized use of APIs

The use of automated data extraction techniques, including web scraping, crawling, data mining or automated systems intended to systematically collect, copy or reproduce Plantynia's content, databases or structured information without authorization is prohibited.

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Likewise, the unauthorized use of integration systems, interfaces or technical mechanisms to replicate, modify, extract or distribute the platform's content and functionalities is prohibited.

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The User may not access, manipulate, decompile or use Plantynia's internal application programming interfaces (APIs) without express authorization.

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Failure to comply with these conditions may result in suspension of access and the initiation of any appropriate legal proceedings.

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10. Applicable law and jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws in force in the Kingdom of Morocco, without prejudice to any mandatory consumer protection provisions that may apply depending on the User's country of residence.

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For the resolution of disputes, the parties shall submit to the competent courts of Tangier, Morocco, where legally applicable.

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Nothing in this clause shall constitute a waiver of any rights to which the consumer is entitled under applicable mandatory legal provisions.

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11. Amendments to the terms and conditions

The Company reserves the right to amend or update these Terms and Conditions whenever necessary, particularly to adapt them to legislative, technical or commercial changes or to the introduction of new services and features.

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Amendments shall take effect upon their publication on the platform, unless another effective date is specified or applicable law requires specific notification.

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Users are advised to consult this document periodically to remain informed of the terms and conditions currently in force.

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12. Official contact channels

For any questions, requests for information, technical issues or complaints relating to Plantynia, the User may contact the Company through the following channels:

• Commercial platform: Plantynia.

• Responsible company: ZERIMAR S.A.R.L. AU.

• Email address: info@plantynia.com

• Contact telephone number: +212 808665650

• Registered office: 116, Avenue Imam Mouslim, 2nd floor, Dradeb, Tangier, Morocco.

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Plantynia is a commercial brand managed and operated by ZERIMAR S.A.R.L. AU.