RETURNS AND REFUNDS POLICY

​

At Plantynia, a digital platform managed and operated by ZERIMAR S.A.R.L. AU (hereinafter referred to as “the Company”), we offer digital content, specialized training, agricultural tools and online technical advisory services.

​

All products and services marketed through Plantynia are digital in nature. We do not ship physical products, goods or parcels. Therefore, there is no physical product return procedure.

​

This Policy establishes the conditions applicable to cancellation and refund requests for purchases made through Plantynia.

​

1. Digital products with immediate download

Plantynia markets downloadable digital content, including:

• Technical guides on pests, plant problems and diseases.

• Specialized manuals, protocols and technical documents.

• Spreadsheets and automated agronomic tools.

• Digital documents and agricultural management resources.

• Specialized image banks and high-resolution files.

• Other digital materials offered on the platform.

​

Once payment has been confirmed, the User receives access to the purchased content through direct download, an electronic link or access to their personal account.

​

Cancellation and refund conditions:

Due to the digital nature of these products, once the supply of the electronic content has begun with the User's express consent and acknowledgement that they lose their right of withdrawal where legally applicable, ordinary cancellation or refund requests based on a change of mind will not be accepted.

​

This condition does not limit the User's rights in cases involving defective or inaccessible content, content that does not conform to what was advertised, or any other circumstances in which applicable legislation grants a right to repair, replacement or refund.

​

2. Online courses and digital training

Plantynia offers training programmes, specialized courses and educational materials through online learning platforms.

​

Once payment has been confirmed, the User may receive access to the virtual classroom, course materials, documents, videos and other resources included in the purchased course.

​

Cancellation and refund conditions:

Where a course includes digital content to which access is provided immediately, the User must expressly agree, before completing the purchase, to the commencement of supply during the withdrawal period and acknowledge the loss of that right where permitted by applicable legislation.

​

Where a course includes training services delivered over a specified period, the specific contractual conditions and applicable legal provisions shall apply.

​

Refunds will not be granted solely because the User decides not to continue a course, does not complete its content or stops using the purchased access, unless a legal right of withdrawal or refund applies.

​

3. Online consultancy and diagnostic services

Plantynia offers consultancy and technical diagnostic services relating to plant pathology and problems affecting crops and plants.

​

The usual procedure is as follows:

1. The User completes a form providing the necessary information about the problem.

2. They attach photographs and other relevant information, where necessary.

3. They make the corresponding payment.

4. The technical team receives the request, examines the case and prepares a professional response.

5. The User receives the consultation results, which may include a diagnosis, an explanation of the problem, its causes, recommendations and possible treatments or solutions.

​

The usual response time is 24 to 48 hours, unless another timeframe is specified in the particular service conditions.

​

Cancellation and refund conditions:

• Cancellation request: The User may request cancellation of the service and a full refund within the first hour after making the payment and submitting the form, provided that the technical work has not yet begun.

• Commencement of technical work: Once the case analysis has started, the possibility of ordinary cancellation is not guaranteed. The withdrawal conditions applicable to the contracted services shall apply and, where appropriate, proportional payment for the work actually carried out may be required.

• Completed service: Where the service has been fully performed at the User's express request and the legal requirements for loss of the right of withdrawal have been met, no refund will be granted solely on the basis of a change of mind.

​

Cancellation requests must be sent to info@plantynia.com.

​

4. Recurring subscription plans (monthly or annual)

Certain advanced tools and features of Plantynia may be available through monthly or annual subscription plans.

​

The following conditions apply:

• Subscriptions are renewed according to the contracted billing frequency, where this is indicated during the purchase process.

• The User may cancel their subscription renewal at any time through their personal account or by sending a request to info@plantynia.com.

• Cancellation will prevent any new renewal charges from being generated.

• After cancelling the renewal, the User will retain access to the contracted features until the end of the period already paid for, unless the specific conditions provide otherwise.

• Cancelling a subscription does not automatically entitle the User to a refund for periods already used or billed, without prejudice to any applicable legal rights of withdrawal and refund.

​

At the end of the contracted period, the account may switch to the free or restricted version, depending on the features of the service.

​

5. Technical issues and refund exceptions

The Company undertakes to provide access to purchased digital content and services in accordance with the features advertised on Plantynia.

​

If the User experiences a technical issue that prevents them from accessing the purchased product or service, they must report it to the support team so that it can be investigated and resolved.

​

Where a technical issue permanently prevents access to the contracted content or service and cannot be remedied within a reasonable period, the User may be entitled to the corrective measures or refund provided for under applicable legislation.

​

Refund requests may also be considered in the following circumstances:

• Duplicate charges or demonstrable billing errors.

• Payments made by mistake or unauthorized transactions.

• Inability to access the product or service for reasons attributable to the Company.

• Failure to meet the essential features of the advertised product or service.

• Any other circumstance in which applicable legislation recognizes a right to a refund.

​

Requests will be assessed individually.

​

6. Procedure for requesting assistance or a refund

To report a technical issue, request a cancellation or submit a complaint relating to a purchase, the User must contact our customer support team.

​

It is recommended that the following information be included:

• User's first and last name.

• Email address used during the purchase.

• Product or service purchased.

• Transaction date.

• Order number or proof of payment, where available.

• Description of the issue or reason for the request.

​

The Company will review each request and inform the User of the corresponding decision.

Where a refund is applicable, it will be processed using the original payment method, whenever technically possible and in accordance with the payment provider's conditions.

​

7. User's legal rights

This Policy does not limit or exclude any rights of withdrawal, warranty, conformity, complaint or refund that the User may be entitled to under the applicable legislation in their country of residence.

​

In particular, where European consumer protection regulations apply, the specific provisions relating to digital content contracts, digital services and services provided online shall be respected.

​

The specific conditions applicable to each product or service may not be used to remove rights that cannot legally be waived.

​

8. Official contact channels

For any enquiries relating to returns, refunds, cancellations or technical issues, the User may contact the Company through the following channels:

• Commercial brand: Plantynia.

• Responsible company: ZERIMAR S.A.R.L. AU.

• Customer support email: info@plantynia.com

• Customer support telephone: +212 808665650.

• Registered office: 116, Avenue Imam Mouslim, 2nd floor, Dradeb, Tangier, Morocco.

​

Plantynia is a commercial brand managed and operated by ZERIMAR S.A.R.L. AU.